FAQ

01. Installation Instructions:

1.1 Do I have to download the software in order to play?

You can choose to download the software or order a CD for free. In either case, you only need to install the software once.

1.2 How do I download the free games software?

Click on any Download button to start the games software download.

1.3 How do I install the software once the download is complete?

After the download is complete you are ready to install the casino software file that is saved by default to your desktop. For example: Double click on the Grandbay.exe file to begin the installation and follow all the prompts from the installation process. Once you have found the file, double-click to begin the installation.

1.4 Where do I find the downloaded file?

The default location for saving the executable file is to your desktop. If you saved it elsewhere and cannot find it then simply click on "Start"/ "Find"/ "Find files or folders" and insert (for example) Grandbay.exe in the "Named" field then click on "Find now". (Remember to search using the "Local hard drives" option).

1.5 What is the installation file called?

For Casino Grand Bay it is GrandBay.exe, for Bella Vegas Online it is BellaVegas.exe, for Lake Palace Casino it is LakePalace.exe, for Jupiter Club Casino it is JupiterClub.exe, for Road House REELS it is RoadHouseReels.exe.

1.6 What are the minimum and recommended system requirements?

Minimum system requirements: IBM PC compatible Computer Pentium 100 Mhz or higher 16 MB RAM 8-bit color SVGA (640x480) - 256 colors Microsoft compatible mouse Standard Sound Blaster - compatible sound card (optional) 1MB Video Card - or better The casino software works with Windows 95, Windows 98, Windows NT workstation, Windows 2000 and Windows XP. Recommended system requirements: Pentium 233 MMX or better DirectX 3 or higher 32 MB memory or better SoundBlaster compatible sound card 2 MB SVGA screen card capable of 16-bit color (65535 color mode)

1.7 Will I be able to play the casino on a Macintosh or WebTV?

1.8 How do I start playing?

Make sure you are logged on to the Internet. Double click on the casino icon on your desktop Or Click the Start button in Windows Select "Programs" Select , for example, "Casino Grand Bay" Double click on "Casino Grand Bay"

02. Player Registration:

2.1 How do I register at a Grand Privé Group Casino?

Connect to the Internet and start the casino software (ensure that all other applications are closed). When the casino's main screen becomes visible, click on the "Connect" button, then on the "Real Money" button.

Following the prompts, enter all the required information. You will be required to enter a valid e-mail address and password of your choice. Note that your password is case-sensitive.

Always keep your username (e-mail address) and password in a safe place. You will use them to access the casino each time you wish to play. You will be asked if you want the software to remember your password. Select "Yes" if you are the only person to have access to the software.

2.2 What is the minimum amount I need to purchase to be able to

play online?

In order to start playing online, you will need to purchase $20 worth of

gaming credits.

2.3 How do I play as a Guest?

Simply click on "Connect" and then on "Practice Play" to play for FREE! You do not need to create an account to use Practice Play. Once you are comfortable with our software, you are welcome to register as a Real Player and purchase gaming credits.

2.4 For how long am I allowed to use Practice Play?

2.5 Can I open a Real Account by phone or e-mail?

Yes, call customer Support TOLL FREE or e-mail the following details to our support center:
First and last name
Physical address
Telephone number (and area code)
E-mail address
Date of birth
Identity number
Note: you may NOT have more than one Real Account
E-mail: support@grandprive.com

2.6 Can I purchase more casino chips in Practice Play mode?

Yes, simply click on the "Purchase" button and type in the amount of credits you wish to purchase.

03. Logging In:

3.1 How do I log into the casino?

Connect to the Internet and run the casino software. On the main casino software screen, click on the "connect" button. When a dialog box appears, enter your account number and password (or register an account as appropriate).

3.2 What is my account number / password?

Your account number and password are a pre-requisite for playing at the casino. Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact Support for assistance. Please remember to have your registration details handy.

3.3 Will I be able to play off-line?

No, casinos can only be played while you are connected to the Internet.

3.4 What if I try logging in and it does not connect?

This is due to a bad or slow connection with your Internet Service Provider. Disconnect and reconnect to the Internet and try again.

3.5 Why does the computer say that my "account has been locked out by the system"?

After three faulty attempts to log into the casino, you will automatically be locked out. In this case all you need to do is contact us and we will enable you to try three more times. The account name and password are case-sensitive. Therefore it is important that they are written correctly.

04. Financial Options:

4.1 Are my transactions secure?

Yes, the Grand Privé Group uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you have the option to telephone your details through to Support on our toll-free line.

All commercial transactions at Grand Privé Casinos are facilitated by Chericko Holdings B.V., the Internet's premier electronic cash merchant. Chericko Holdings B.V. offers safe and secure e-cash, which Grand Privé is proud to be able to accept as a means of purchasing gaming credits. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Guest Players, who play for fun.

4.2 How do I purchase credits?

There are three ways to purchase casino credits at Grand Privé's Casinos:

4.2.1 Credit Card Purchases

Chericko Holdings B.V. accepts both Visa and MasterCard. If you feel uncomfortable giving your credit card details out over the Internet, you may either fax or submit this information telephonically via our toll-free lines. Approved transactions are automatically credited to the Player's casino account to allow for uninterrupted playing. Chericko Holdings B.V. enforces a weekly purchase limit of US$2,000 on each registered credit card with a maximum single purchase amount of US$1000. Players may not perform more than 10 transactions daily, nor register more than three credit cards in their name. All credit cards are refreshed bi-weekly on Tuesday (Midnight EST) and Friday (Midnight EST). VIP players can review their credit limits by clicking on the E-mail address below:

To purchase credits: Log into the casino as a Real Player. Click on "PURCHASE". Select "Credit Card". Click on "Register New Credit Card". Once you have registered all of the appropriate information, you will be asked how much you wish to purchase. Follow the prompts thereafter. If you are experiencing problems making purchases, contact Support toll-free 24-hours a day, or e-mail us at the E-mail address provided:
accounts@grandprive.com

4.2.2 Bank Wire-Transfer Purchases

This option is available to USA residents only. Players must e-mail through: The amount they wish to deposit. Their bank account number. The 9-digit ABA / Routing number of their bank. Their full name as it appears as a signatory to the account. Their type of account (Checking or Savings). The Player's casino account will be credited as soon as receipt of the funds is confirmed - which usually takes three to four working days. There are no charges levied for this method but the Player MUST be a signatory to the account in order to utilize this system.

4.2.3 Bank Draft Purchases

Money deposited by Bank Draft will be placed in your casino account once the Bank Draft is cleared. This usually takes 4 to 21 days working days. Make bank drafts payable to Chericko Holdings B.V.. Include your "Real Player" user name and account number on the back of the bank draft. We require it for identification purposes. Call our toll-free number for our mailing address. You will be notified by e-mail or by phone when the money is received. You will be notified when it clears, and is credited and ready for use in your account.

4.3 How do I get back or cash-in my winnings or positive balance?

4.3.1 Reversal of a Cash-in Request

You may request a reversal of the cash-in within 24-hours should you change your mind and wish to continue playing with those credits. Please simply go back to the cash-in software and follow the "cash-in reversal" instructions.

4.3.2 Credit Card Cash-ins

Chericko Holdings B.V. currently levies no charges for withdrawing money via this method. Cash-ins are usually refunded against original credit card purchases. Chericko Holdings B.V. may, however, elect to honor cash-ins in the form of Direct Bank Transfers (ACH) or as a check. If a Player is using a credit card to make purchases, it is important to note that cash-ins do not increase their purchase limit.

4.3.3 Cash-in by Company Check

Players have the option to have a check posted to them or to have it couriered to the address they supplied the casino with when registering. There are no charges for a check sent by ordinary mail. Courier fees will depend on the location and are deducted from the cash-in amount.

4.3.4 Cash-in by Direct Bank Transfer (ACH)

This option is available to USA residents only. Players must e-mail through the following information: The cash-in amount. The Player's bank account number. The 9-digit ABA / Routing number of their bank. The Player's full name as it appears as a signatory to the account. Their type of account (Checking or Savings). The Player MUST be a signatory to the account in order to utilize this method.

Please note: Processing takes 10-21 business days.

4.4 How will the purchases reflect on my Bank Statement?

On your Bank Statement every purchase will go through under the following name: "www.chericko.com".

4.5 Can I return a previous cash-in back to the game?

Every player can reverse a cash-in back to the game as long as it's made within 24-hours from the original cash-in request. Please note that you are only able to reverse cash-in amounts that correspond to your cash-in requests. If you have made a cash-in that you would like to reverse, go to "Banking" and click on "Reverse Cash-in".

4.6 I have only played in Practice Play - how can I play for real money?

When logging into the casino, simply click on "Real Money" instead of "Practice Play". Follow the prompts and register your Real Account.

4.7 Can I purchase more Casino chips in Practice Play?

Yes, all you need to do is to click on the "Purchase" button under "Banking" and type in the amount of credits you wish to purchase. Whilst in Practice Play mode, you may purchase as many chips as you like.

4.8 I have a Real Account, how can I use the Practice Play mode?

Simply click on "Practice Play" when logging on. Your real account will not be affected in any way whatsoever.

4.9 Do I need two Real Accounts when playing from work and from home?

No, when you have registered a Real Account, you will be able to use this

Account Name and Password on any Computer which has the desired

casino's software installed.

4.10 What fraud prevention measures are in place?

Chericko Holdings B.V. plays an active role in fraud detection and prevention. They aim to ensure the integrity of customer accounts as well as payments made to customers. Chericko Holdings B.V. employs a variety of appropriate security and fraud controls, to oversee every transaction. Customers are required to supply proof of identity, copies of their credit cards, a signed purchase history of their transactions and /or other appropriate documentation particularly when attempting to cash-in credits. This ensures that e-cash purchases and redemptions are not fraudulently transacted.

4.11 If I am temporarily leaving the casino, can I keep my gaming credits in my account?

Yes, it is not necessary for you to cash-in your winnings at the end of each playing session, your account can be left with a positive balance. It will be automatically saved by our server. These credits will be available for you to use the next time you log into any Grand Privé casino.

4.12 Can I play just for fun?

Of course! Simply start your casino software and click on Practice Play. You will get a chance to play most of the games online and see what the casino is all about. But, obviously, you can't cash-in any 'winnings' or play Progressive Jackpot games.

05. Game Downloads:

5.1 How many games do Grand Privé Casinos have?

The Grand Privé Group continually enhances its games menu. New games are added each moth. Currently, our casinos offer between 120 and 160 games - depending on the casino. During your initial download, the games stream into your computer taking an average of 60 to 90 seconds per game.

5.2 Can I play while downloading other games?

You may commence playing once you have completed the registration process even though all the games have not been downloaded. The games that have not been loaded will continue to stream in while you are playing other games.

5.3 Can I choose which game I want to download first?

The games that have not been downloaded will appear with a gray icon. Click on the icon that you wish to play and that game will be downloaded before other games. The remaining games will continue to be downloaded as you play on the casino.

5.4 Why is a game grayed out?

The casino software highlights games that you have not yet downloaded by graying them out. These games may be added to your collection at any time by clicking on the games that you wish to play first.

5.5 What do I do if a game I play has "upgrade available" written on it and is grayed out?

You need to download the latest updated version of this game, which is now available. Follow the instructions in Installation to download the new version.

5.6 What if I get an error while downloading further games?

If you encounter any errors while downloading further games, call Support toll-free. We're on call 24-hours a day, seven days a week.

5.7 Why does it take so long to download new games?

The number of games you have selected, your Internet connection, and conditions of your Internet Service Provider's (ISP) network all affect your download time.

06. Security and Privacy:

6.1 Is my credit card number safe in your hands?

Grand Privé Casinos operate using 128-bit SSL encryption. This is the minimum required by the banks for the credit card to be processed.

6.2 How safe is it to give my credit card details over the Internet?

Chericko Holdings B.V. uses state-of-the-art encryption technologies, which ensure that your personal and card information is protected at all times.

6.3 Are my account number and password safe?

Yes, the casino software uses 128-bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.

07. Player Support:

7.1 What do I do if I need technical assistance?

The Grand Privé Group provides 24-hour e-mail and toll-free Support to all group players.

7.2 Who do I contact for account queries?

E-mail us at accounts@grandprive.com or visit our "Contacts" page for a list of TOLL FREE support numbers.

08. Legalities:

8.1 Are Grand Privé Casinos legal?

Yes, Grand Privé Casinos operate under license from The Kahnawake Gaming Commission, based in Canada.

8.2 Am I old enough to legally play at Grand Privé's Casinos?

Casino play is available only to persons older than 21 years of age. Minors may not under any circumstances play at any of our casinos.

8.3 Can I register a credit card at Grand Privé Casinos that is not in my name?

Chericko Holdings B.V., our e-commerce partner, does not allow players to register credit cards of which they are not signatories. If another person would like to play at our casinos via your PC, we recommend they open their own Real Account.

09. Game Play:

9.1 How fair are the games at Grand Privé Casinos?

Our software is developed by the world's leading Internet Gaming Developer - MicroGaming Systems, which places extreme importance on accuracy and has developed PlayCheck, which allows you to review your last 72-hours of play - wager by wager. This allows you to check on the accuracy of the software. PlayCheck is updated every 45 minutes.

9.2 What happens if I lose my connection to the gaming server?

If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the loss occurred.

9.3 Why do the slot wheels just keep spinning and not stop?

This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.

9.4 Why does the Roulette ball just keep spinning and not stop?

This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.

9.5 Why do the cards not flip over during a hand?

This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.

10. Purchase Options:

10.3 Citadel - Not available to US players.

10.9 eCheck - Not available to US players.

10.11 INSTADEBIT - Not available to US players.

¹ - Not available to US, CAN and Turkish players

Please note: Grand Privé Casinos also offer withdrawals (cash-ins) with most of these methods. Click on the "Withdrawal Mechanisms" link on the main banking page for more information.

10.1 Credit/Debit Cards

Credit Card

The Grand Privé Group accepts Visa, MasterCard and Diners Club International. Your entire transaction is processed within seconds electronically on-line. Approved funds are automatically credited to the Player's casino account and are available for use IMMEDIATELY. There is no fee for using this service.

Tips to avoid delays and rejected transactions:

1. Double-check that you have entered the correct credit card number, expiry date (month/year) and address (as per your credit card statement).

2. DOUBLE-CHECK that your registration details (name and e-mail address) are IDENTICAL to your billing details.

3. CVV2 codes are required for your own security and also compulsory. Credit Card Companies insist on this being entered before authorizing a transaction. Please remember to type in your 3-digit CVV2 code - this can be found at the back of your credit card, just below the magstripe.

4. Ensure that you have sufficient funds available in your credit card before attempting to make a purchase at any of the Grand Privé Group's casinos.

5. Notify our cashiers should you require your limits to be increased. The Grand Privé Group allows a default maximum weekly purchase limit of €2,000 on each registered card with a maximum single purchase amount of €1,000. Players may not conduct more than 10 transactions per day, nor register more than three credit cards in their name. You can request any of the above levels.

Please send an e-mail to our cashiers to request these limit changes. Cashier E-mail address:cashier@grandprive.com

NB: The Grand Privé Group also offers withdrawals (cash-ins) by credit card.

Debit Cards

Solo, Switch & Delta Debit Cards (UK Residents Only)

Modern Technology at your fingertips! The development of debit card programs now allows you to access your money wherever you are. You can deposit funds into your Grand Privé Casino account by using SOLO, SWITCH or DELTA debit cards. The entire transaction is processed electronically on-line. Purchases update REAL-TIME into your casino account and are available for use IMMEDIATELY. There is no fee for using this service.

This Solo, Switch and Delta Purchasing option is only available to players who have casino accounts in £ (Pounds Sterling), however, DELTA cards are available for US$ and Euro Casino accounts as well. Consult with your UK banks to sign up with these Debit Cards to enjoy frustration-free gaming.

SOLO DEBIT CARDS
Solo is an electronic debit card service provided by various U.K. Banks. Your Solo card is directly linked to your U.K. bank account for easy transactions. Solo is available on a variety of accounts, including current accounts & savings accounts. Solo offers a new level of financial control and reassurance: every transaction is authorized, so cardholders can only spend what is available in their account. Solo has been designed to meet the needs of those who so far have not had a debit card. Currently there are roughly seven million cards in circulation.

Restrictions:
U.K. bank account holders only. This purchasing option is only available to players who have casino accounts in £ (Pounds Sterling). To Sign up with Solo, enquire at your local branch or any of the following supporting banks: HSBC, Halifax, NatWest and Bank of Scotland. For more information, visit http://www.solocard.co.uk.

SWITCH DEBIT CARDS
Switch is an electronic debit card payment system supported by 30 UK banks and building societies. Your Switch card gives you direct access to your current account 24 hours a day. Enjoy convenient, fast and secure online purchasing. There are no pre-set spending limits on Switch - except the amount available in your current account. Switch encourages responsible consumer spending and helps avoid build up of worrying debt.

• Worldwide acceptance

• Convenient

• Safe

• Easier to manage than paper or cash

• Launched in 1987

• UK's leading debit card scheme

• Accounts for nearly 1 in 3 of all UK card payments

• 1.3 billion transactions in 2001, equivalent to 44 transactions every second

• 22.1 million Switch cards in issue

• An additional 6.3 million Solo debit cards in issue

So, get Switched on and contact any of these banks or building societies for details of the UK's leading debit card... www.switch.co.uk/cardholders/howtoget.htm

Restrictions:
U.K. bank account holders only. This purchasing option is only available to players who have casino accounts in £ (Pounds Sterling).
For more information, visit www.switch.co.uk/cardholders/howtoget.htm
Once you have obtained the any of the above cards, proceed to our banking module while logged onto the Casino.
Add your new card number and continue as prompted.
Once completed, choose the amount you wish to deposit and ready to purchase!
The transaction is instantaneous. Your Casino account is immediately updated with your tokens. The Casino does not charge any fees or transaction levies for these transactions. Deposit and withdraw funds according to the minimum and maximum guidelines at any time, completely free of charge.
NB: Grand Privé Casinos also offer withdrawals (cash-ins) by debit card.

10.2 NETeller¹ - Not available to US, CAN and Turkish players

FAST! EASY! FREE! NETeller provides same-day payments and virtually instant cash transfers. NETeller supports a large variety of online deposit and withdrawal methods. There is no charge to open a NETeller account. If you already have an account with NETeller simply logon to your Grand Privé Casino of choice and proceed to the Banking section.

Remember to have your NETeller Account ID, NETeller Secure ID and optionally the last four digits of your bank account available. Then select "Purchase", choose NETeller as your purchase option, enter your NETeller details and select the amount you would like to purchase. Simply click on "next" to complete your purchase.

IF YOU DON'T HAVE A NETeller ACCOUNT: To create a NETeller account now, please click on the link provided. www.neteller.com

You will be directed to the sign-up page at Neteller.com.
Signing up for a NETeller account is very easy! Simply fill in the form and you will be sent your NETeller Account ID, NETeller Secure ID, and your password. You can then use these ID's to access your NETeller account and fund it using a variety of funding methods. Once you have money in your NETeller account you can purchase credits to use at any Grand Privé Group casino.
NETeller Customer Support 1-877-244-9036

Tips to avoid delays and rejected transactions:

1. DOUBLE-CHECK that your NETeller registration details (name, home address, and e-mail address) are IDENTICAL to your Grand Privé Casino registration details.

2. Check that you have sufficient funds available in your NETeller account before attempting to make a purchase at any Grand Privé Casino.

NB: The Grand Privé Group also offers withdrawals (cash-ins) via NETeller - receive your WINNINGS within 24-hours.

10.3 Citadel (Not available to US players)

For the players who are able to plan their finances ahead, Citadel is a secure, hassle-free payment option that consists of a direct fund transfer authorization from the bank holder's account to a nominated beneficiary account.

PLEASE NOTE: This method is only available to players in the United States and Canada.

There are no charges for this method but players are to ensure that they are signatories to the account in order to utilize this purchase method.

IMPORTANT: The checking account used to register at Citadel must be at a financial institution in the United States and the check must be payable in US dollars.

The Player's casino account will be credited immediately when the purchase has been accepted with Citadel.

To purchase with Citadel, go to the banking section in the Casino software and choose Citadel, then click on BUY NOW. You will be taken to the Citadel secure website where you will register and follow the guided procedure. To complete the registration form, the following items will be needed for identification purposes:

• First Name

• Middle Initial

• Last Name

• Company Name

• Current Address Street*

• Current Address City*

• Current Address State*

• Home Phone Number*

• Email Address

• Social Security Number

• Gender

• Driver License Number

• Driver License State of Issue

• Date of Birth

• Mobile telephone numbers and Post Office Box addresses are not accepted.*

Note: Registration is only valid on the computer that you registered on due to digital security verification. If you are on a different computer and would like to login, you will have to register again.

Tips to avoid delays and rejected transactions:

1. DOUBLE-CHECK that the details requested are correct.

2. Make sure that you have sufficient funds in your Bank Account before attempting to make a purchase at any Grand Privé casino using Citadel.

Citadel Customer Support:

Customer support is available 24 Hours, 7 days a week.

Telephone: (604) 299-3939

Toll Free: 1 (877) 747-8433

Email: support@citadelcommerce.com

10.4 Ezipay

Ezipay facilitates online purchases and payments via a host of convenient online financial instruments, which offer benefits including card options, currency selection, worldwide acceptance, and more.

Ezipay is a facility offered to our most exclusive online gamers. Ezipay allows both for "money in" and for "money out" transactions. You can purchase at any Grand Privé Group Casino with both your Internet and ATM account (if you have funds available).The "Internet Account" is designed to facilitate online purchases. This account offers the following prestigious benefits:

• A daily spending limit of US$3000 per day.

• Interest on credit balances over US$500. No rejections as long as you have funds in your account.

• Free online banking statements.

• Fast payouts. Winnings will be paid to you in 48 hours.

10.5 EcoCard

Since EcoCard Ltd. is cooperating with a network of banks in its target local markets - Germany, Italy, countries of Benelux, France, United Kingdom, Israel, Greece, and Spain - the time between your depositing and crediting of the EcoCard Account could take between a few hours and 2 business days.

• EcoCard is a fast and reliable payment system with convenient online interface that has real-time balance control and history tracking. With EcoCard, you can purchase casino credits just in seconds.

EcoCard benefits and special features are:

• No registration fee, no annual fee, free payment transactions.

• Easy cash deposits at your local bank and guaranteed payouts.

• Around the clock availability in six languages.

• Complete anonymity - provide only a valid email address to register.

To purchase credits at the Grand Privé Group using EcoCard:

• Register with EcoCard - it takes less than 3 minutes to register the account.

• Deposit cash at one of EcoCard's partner banks all around the world.

• Log into your Grand Privé Casino of choice and go to the banking section;

select EcoCard as the payment method, enter the amount you want to transfer from your EcoCard and push button; type in your EcoCard Number and password in corresponding fields and click the "Next" button; type in your EcoCard Number and password in corresponding fields and click "OK". The money will be transferred from your EcoCard to your casino account immediately. You can now register for your free EcoCard by clicking on the link provided. www.ecocard.com

10.6 Click2Pay

PAYING ONLINE: SIMPLE AND SAFE.

More and more people use Click2Pay, when transferring money online. Why? It's easy-to-use, your data stays protected and you pay no charges for transfers to and from Merchants. Just open your personal account, and you're ready for all your transactions by simply using your log-in and password. This is the most efficient, most anonymous way possible. No longer will your sensible payment data travel around with every payment transaction!

• It's easy and fast to fund your account. Your account is instantly funded by credit card or your bank account when you spend - no need to fund in advance.
• It has never been so easy to gain access to what you have won. So from now on, all your transactions can easily be handled through Click2Pay. The way to pay.

IF YOU DON'T HAVE A CLICK2PAY ACCOUNT you can click on the link provided and open one today. www.click2pay.com

10.7 UseMyBank

UseMyBank is currently available to Canadian citizens only. UseMyBank creates a bridge between the casino and your own bank's online banking center. Simply authorize a debit from your bank account to the casino, through the bank's online billing system, so the funds are authenticated in real time.

The following Canadian Banks are supported:

• Bank of Montreal
• Desjardins
• CIBC
• Royal Bank
• Scotia Bank
• TD Canada Trust.

The Benefits of UseMyBank:

• Real-time transactions mean you will receive casino credits in real time for purchases you make.
• Transactions are billed in Canadian Dollars.
• Safe and secure transactions.
• No purchase limits, provided you have sufficient funds in your bank account.

Sign Up Information:

Click on the "Sign up" tab on the UseMyBank home page at www.usemybank.com and follow the simple on-screen instructions. After successfully registering with UseMyBank, you will be able to fund your casino account directly from your bank account from within the casino software.

For further details please visit the link provided.

10.8 Customized Banking

Our expert consultants will be glad to assist and advise you as to which methods best suit your needs and is specialized to your purchase patterns. Please do not hesitate to contact our consultants who are waiting for your call. Please visit our "Contacts" page for the TOLL FREE support numbers and E-mail addresses.

10.9 eCheck (Not available to US players)

You can now instantly transfer funds directly from your Canadian bank account into your wagering account. eCheck is a FREE, INSTANT and SECURE funds transfer service. Once registered and approved, all transfers will be instantly credited to your wagering account. Deposit now and enjoy the secure freedom of wagering how much you want, when you want. For any EFT or ACH bank draft that is returned unpaid, Consumers will be billed a bank generated NSF fee of $30.00.

10.10 Ukash

Ukash offers a valuable new payment solution for both consumers and online merchants. This (money in only) method appeals to consumers concerned by card fraud and identity theft. From a merchant’s point of view, payment in Ukash reduces risk of repudiation. Ukash is a new, simple and secure way for consumers to pay for goods and services online. It requires no registration and there is no chance of anyone getting access to your financial details when you spend Ukash. You can purchase Ukash at any of the 12, 500 Ukash locations across the United Kingdom. PayPoints can usually be found in local convenience stores. Your Ukash 19 digit voucher number is valid for six months from the day of purchase.

Why Ukash?
• If you do not have a bank debit or credit card, or do not wish to use them online
• If you are concerned about card fraud and identity theft on the internet Ukash is safe and secure, your financial details remain anonymous
• Ukash is a great way to control your spending
• If you want to keep your purchase private and off your card statements, Ukash is a discreet way to pay
• Ukash is easy and simple to use

For more information, please click on the link provided:. www.ukash.com

10.11 INSTADEBIT (Not available to US)

INSTADEBIT is a FREE Payment Service that allows you to make secure payments, or deposits, to merchants directly from your US bank account in real time.

You don't need to have an INSTADEBIT account before choosing it as your payment option. Simply sign-up and simultaneously complete your transaction without the hassle of any waiting period. Anytime you want to pay with INSTADEBIT, simply click on the INSTADEBIT payment option, regardless of whether you have an account or not and voila - FREE, effective and secure payment is yours.

INSTADEBIT is a direct channel to pay merchants straight from your bank account. There is no need to fund your INSTADEBIT account and then only pay the merchant - it's all done in real time through the proprietary IFT system. Merchants never have access to your private account information.

Please follow these steps to use this secure and easy payment option

1. Complete your purchase or deposit at the merchant site

2. Choose INSTADEBIT as your payment method

3. Ukash is a great way to control your spending

4. Either login to your existing account, or complete the sign-up process

5. Approve the payment after login or sign-up. For more information, please click on the link provided. www.instadebit.com

11. Withdrawal Options:

¹ - Not available to US, CAN and Turkish players

11.1 Debit Cards

Once a debit card is used to deposit money into your Grand Privé casino account, all winnings, up to and including any amount originally deposited within the past 180 days, will be credited to that card (where applicable).

There is currently no charge at the Grand Privé Group when refunding money via this method. You will then receive an e-mail requesting your preferred method of payment for any additional winnings - You may choose ANY of the following methods where applicable to receive the remainder of your winnings: Switch, Solo or Delta Card, Direct Bank/Wire Transfer and Check.

Please Note:
Solo and Switch cards apply only to British Pound accounts. Delta Card applies to US$, EURO and British Pound accounts. Winnings will be sent to you upon verification of identification information that you have sent.

Failure to provide accurate information will result in a delay in the retrieval process. Please note: The Grand Privé Group also offers Payments (Purchases) by debit card.

11.2 NETeller¹ - Not available to US, CAN and Turkish players

A Player that has requested a cash-in will always receive an e-mail requesting their preferred method of payment. Should the player have made purchases using NETeller then the Quickest, Safest and most Efficient way to transfer that money would be via NETeller - the money will be in your NETeller account within 24 HOURS and available for use IMMEDIATELY. It is recommended that you choose this method of withdrawal, and reply to the e-mail. Tip to avoid delays in cash-ins:

• Please ensure that your NETeller registration details (name, home address, and e-mail address) are IDENTICAL to your Grand Privé Group registration details.

Please note: The Grand Privé Group also offers Payments (Purchases) by NETeller.

11.3 Ezipay

11.4 Click2Pay

Click2Pay A Player that has requested a cash-in will always receive an e-mail requesting their preferred method of payment. Should the player have made purchases using Click2Pay then the Quickest, Safest and most Efficient way to transfer that money would be via Click2pay - the money will be in your Click2Pay account within 48 HOURS and available for use IMMEDIATELY. It is recommended that you choose this method of withdrawal, and reply to the e-mail.

Tip to avoid delays in cash-ins:
Please ensure that your Click2pay registration details (name, home address, and e-mail address) are the IDENTICAL to your Grand Privé casino registration details.

Please note: The Grand Privé Group also offers Payments (Purchases) by Click2Pay

11.5 ACH

Available to US Residents only. For any portion of a cash-in (must be greater than €100) that has not been refunded via any other method, a Player may elect to receive this amount via ACH. The Player must send an E-mail (immediately after cash-in) to our cashiers containing the following information:

• Cash-in Amount

• Bank Name

• Bank Full Address

• Bank Telephone Number

• Bank Account Type (Checking or Savings)

• Bank Account Number

• ABA / Routing Number of Bank (9-digit)

• Player's Full Name (as it appears as a signatory to the account)

• The Player MUST be a signatory to the account in order to utilize this method.

Cashier E-mail address: cashier@grandprive.com Please note that Chericko Holdings B.V. will deduct a $10 transfer fee from the cash-in amount. Winnings will be sent to you immediately after verification is complete on the identification information that you have sent. Failure to provide accurate information will result in a delay in the retrieval process.

11.6 Direct Bank/Wire Transfer

For any portion of a cash-in (must be greater than $100) that has not been refunded via any other method, a Player may elect to receive this amount via Direct Bank/Wire Transfer. The Player must send an E-mail (immediately after cash-in) to our cashiers containing the following information:

• Cash-in Amount

• Bank Name

• Bank Full Address

• Bank Telephone Number

• Bank Account Type (Checking or Savings)

• Bank Account Number

• ABA / Routing Number of Bank (9-digit)

• Swift code

• Player's Full Name (as it appears as a signatory to the account)

Cashier E-mail address: cashier@grandprive.com The Player MUST be a signatory to the account in order to utilize this method. Please note that Chericko Holdings B.V. will deduct a $30 transfer fee from the cash-in amount. Winnings will be sent to you immediately after verification is complete on the identification information that you have sent. Failure to provide accurate information will result in a delay in the retrieval process.

11.7 Check Payment

For any portion of a cash-in that has not been refunded via any other method, the Player will then receive an E-mail requesting your preferred method of payment .You may choose to receive this by check. Check is one of the most commonly used methods of paying cash-ins, and as such is considered a default method of refund. There is no charge for this service when sent by ordinary mail, however please note:

• The minimum cash-in/withdrawal using this method is $70.

• A $10 Service charge is applicable to all checks that are below $100.

• For an additional $50 flat fee, you can have your check sent by FedEx.

Winnings will be sent to you immediately after verification is complete on the identification information that you have sent. Failure to provide accurate information will result in a delay in the retrieval process.

12. Credit Limits & Change in details:

12.1 CHANGES IN DETAILS

E-mail address: cashier@grandprive.com Should:

• Any of your contact details (e-mail, telephone number, address, etc.) change, please E-mail our cashiers immediately.

• You have any queries regarding Purchases or Cash-ins that you may have requested, you may E-mail our cashiers. Your query is guaranteed to be resolved within 24 hours.

• You have any suggestions or recommendations on how we can improve our banking services, please E-mail our cashiers.

12.2 PURCHASE LIMITS: (VERY IMPORTANT)

Please make sure that you notify our cashiers should you require your limits to be increased. The default settings at the Grand Privé Group allows:

• A maximum weekly purchase limit of US$2,000 on each registered card.

• A maximum single purchase amount of US$1,000.

• A maximum of 10 transactions daily.

• A maximum of three credit cards registered on their Casino Grand Bay Account.

• You may request an increase in any of the levels above - please send an E-mail to our cashiers.cashier@grandprive.com

For any communication regarding Banking @ the Grand Privé Group, please send an e-mail to our cashiers. Alternatively, you may call us on the appropriate toll-free number (from your country). Please find a full list of contact details on our "Contacts" page.

13. Transaction Reporting:

13.1 Cash Check

13.2 Play Check

PlayCheck is the result of revolutionary new technology developed by MicroGaming Systems to allow you to view your complete gaming transaction history at the Grand Privé Group. For the first time, you can see exactly what cards were dealt in Blackjack, where the ball landed in Roulette and how the reels lined up on your favorite slot machine for every round of play at Grand Privé Group Casinos.

You can access your records by simply clicking the PlayCheck logo below, and entering your unique account number and password.

Follow the easy steps to call up your gaming history as required. Never before has gaming been so safe - not even in a land-based casino! Take your online gaming to new levels by playing at our PlayCheck-enabled casino. Click on the link provided to access your transaction history.

13.3 Credit Cards

If your credit card is refused when trying to make a deposit to your account at a Grand Privé Casino, then why not establish an account at the following credit card companies who offer full service Visa cards with quick on-line application forms.

If you obtain an on-line card from any of the Service providers linked on this page and are charged an initiation fee, we will make a once-off credit to your Grand Privé Group account of $50 when you make your first deposit (from this card) into your casino account.

First Premier Bank Wells Fargo
Please click on the link provided if you would like to search for additional credit cards

http://www.freecardsearch.com

14. Easy Banking:

14.1 General TIPS:

1. Always enter accurate and consistent details for any registration.

• Double-check that you have entered the correct credit card number, expiry date (month/year), and address (as per your credit card statement).

• DOUBLE-CHECK that your Grand Privé Group registration details (name and e-mail address) are IDENTICAL to your billing details.

• NETeller users, please DOUBLE-CHECK that your registration details (name, home address, and e-mail address) are IDENTICAL to your Grand Privé Casino registration details.

2. An optional field is the CVV2 code. Some banks insist on this being entered before authorizing a transaction. It is recommended that you always type in your 3-digit CVV2 code - this can be found at the back of your credit card, just below the magstripe.

3. Check that you have sufficient funds available in your credit card before attempting to make a purchase at the Grand Privé Group.

4. Check that you are within your Grand Privé Casino account purchase limits. If required you can request an increase - please send an E-mail to our cashiers. The default settings at any Grand Privé Group casino allows:

• A maximum weekly purchase limit of US$2,000 on each registered card.

• A maximum single purchase amount of US$1,000.

• A maximum of 10 transactions daily.

• A maximum of three credit cards in their account.

You may request an increase in any of the levels above - please send an E-mail to our cashiers. cashier@grandprive.com

14.2 Cash-ins: TIPS TO MAKE SURE YOU GET PAID QUICKLY

It is important to remember that the Grand Privé Group wants you to receive your funds as quickly as possible.

Follow the TIPS below and MINIMIZE your delays. If for some reason, you are not able to follow one/some of these TIPS, we recommend that you E-mail our cashiers: cashier@grandprive.com
1. When you receive bonuses, play more than the absolute minimum required.

2. Use credit cards that are registered under your name and don't share credit cards with another player.

3. Limit yourself to one cash-out per month.

4. Before making a payment, the Grand Privé Group may require some information or documentation from you.
Please make sure that you understand what is required, and send the information all at once instead of separately. Be prepared to produce:

• Proof of the original charge on a credit card statement.

• Photo ID

5. Open an account at NETeller - Once your account is open and has been used for making purchases @ your group casino of choice - the Grand Privé Group will be able to pay you WINNINGS such that you will receive your funds within 24 HOURS from the time that you cash-in.

Should you have any queries or require any assistance with registering for one of these accounts, please feel free to contact any of our staff. Refer to our "Contacts" page

14.3 Credit Cards

If your credit card is refused when trying to make a deposit to your account at the Grand Privé Group on-line, then why not establish an account at the following credit card companies who offer full service Visa cards with quick on-line application forms. First Premier Bank Wells Fargo Please click on the link provided if you would like to search for additional credit cards http://www.freecardsearch.com