General Terms & Conditions

Last updated:22-02-10
Version:220210
Validity Period: Valid to next update

1. Player warrants

By the act(s) of:

• Visiting any of the Grand Privé Internet Web sites
• Opening an account at any of our casinos, either via the Web site or any other means
• Downloading our software or obtaining it by any other means
• Installing our software
• Operating our software
• Making use of any Guest or Real Account at our casinos
• Accepting any prize from our casinos
• The Player warrants and certifies the Player's understanding and acceptance of the rules, terms and conditions detailed below.

2. Limitations

The casino is limited to players of twenty one years of age and older. Participation in the activities and games (the "Game") of this casino are open only to residents of those jurisdictions where such participation is legal. It is the player's responsibility to ensure that they meet the restrictions imposed based on the area they live in.

The Player understands that the Game is for entertainment value only. The Player understands and acknowledges that no purchase is necessary or required to play the Game. If a Player wishes to play without betting money, he/she may do so.

Employees of GRAND PRIVÉ CASINOS , its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.

Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person.

NB: All financial transactions, including playing, purchasing and withdrawing, may only be made by REAL players in the following currencies around the world:

Players residing in the UK may register Real-Player accounts in GBP (British Pounds) only.

Players residing anywhere else in the world may register Real-Player accounts in USD (US Dollar), CAD (Canadian Dollar) or EUR (Euro).  

Players may not make use of robots to play casino games.

3. Participation

Participation at this online casino is at the sole option, discretion and risk of the Player. In particular, determination of the legality of real money casino play is the Player's sole responsibility. By placing real wagers, the Player warrants that he/she is legally able to do so within his/her jurisdiction and that he/she accepts that GRAND PRIVÉ CASINOS are unable to provide any warranties as to the legality or validity of their participation in real money play.

Due to legal, financial transaction regulations, and commercial reasons, GRAND PRIVÉ CASINOS cannot offer any registrations to the following countries:  Belarus, Bulgaria, Egypt, Estonia, Finland, Hungary, Israel, Indonesia, Japan, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Nigeria, Pakistan, Philippines, Romania, Russia, South Africa, Turkey, Ukraine and Yugoslavia.

The Casino does not discriminate against any players from Denmark. Danish players are welcome to register an account at the Casino, however, these accounts will be excluded from receiving the Welcome Bonus. Subsequent bonuses and bonus promotions are still applicable to Danish players.

Any Danish player in receipt of a gift voucher from GRAND PRIVÉ CASINOS will qualify to redeem that gift voucher and, as an exception to the rule, the invited player will also be fully entitled to all Welcome Bonuses. This voucher needs to be redeemed in full.

4. Taxes

Taxes, if any, on any prize are the Player's sole responsibility. The Player, by acceptance of a prize, acknowledges compliance with all Rules thereto.

5. Discrepancies

Should there be a discrepancy between the gaming results on your computer and the gaming results on the GRAND PRIVÉ CASINO gaming server, the results on the GRAND PRIVÉ gaming server shall take precedence and be considered final.

6. Disputes

Notwithstanding anything in this agreement, in the event of any dispute regarding a wager or winnings, the decision of GRAND PRIVÉ will be final and binding in all matters.

Please note that E&OE is defined as Errors and Omissions are Excepted.

Should you encounter any difficulties of any nature whatsoever, you can alert Grand Privé Casinos by mailing us at the following email address: complaints@grandprive.com and we’ll attempt to resolve your query as soon as possible.

7. Usage and Password

Only ONE account per player is allowed. The Player shall not allow any other person or third party including, without limitation, any minor, to use or reuse the Player's account, access and/or use any materials or information from the Web site, accept any prize, or participate in the Games.

The Player is solely responsible for the security of his/her password. Should the Player have any knowledge of any unauthorized usage of the Player's account and/or password by someone else, the Player shall contact THE GRAND PRIVÉ GROUP immediately and change his/her password.

8. Confidentiality

GRAND PRIVÉ CASINOS undertake to maintain your anonymity, unless you agree to your identity being used for future publicity or other purposes.

9. Other Conditions

1. The Player confirms that (i) the terms and conditions applicable to his/her participation in the gaming activities will be agreed by him/her in Curacao, N.V., and (ii) any wager made by him/her will be accepted by GRAND PRIVÉ CASINOS in Curacao, N.V. concurrent with his/her communication of the wager to THE GRAND PRIVÉ GROUP, without any other act or formality whatsoever.

2. Laws regarding gaming vary throughout the world. It is the responsibility of the Player to ensure that they understand and comply fully with any laws or regulations relevant to themselves in their own country. This casino operates in Curacao, Netherland Antilles, under the laws and regulations of the Netherland Antilles.

3. Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated or misdirected requests, prize claims or entries. Liability for materials of the Game containing any error is limited to replacement.

4. Players are responsible for withdrawing or playing out any funds which are held in the Player's account. THE GRAND PRIVÉ GROUP does not undertake to notify Players that they have outstanding balances to collect. If an account is inactive for longer than six months, the Player will forfeit the outstanding balance.

An inactive account is defined as:
Any account that has been inactivefor aperiod no less than six (6) months. Inactivity means that no wagers have been placed, credits purchased or money's cashed out during that time.

Treatment of inactive accounts:
The Grand Privé Group reserves the right to close any casino account that has been inactive for 6 (six) months or more. Any bonus monies in this account will be forfeited. 

Procedures for closing such an account:
The Cash Balance and the Bonus Balance on the casino account will be transferred out. The casino account will then be locked.

Recovery of funds:
Thereafter, should the player contact the Grand Privé Group and request his Cash Balance be re-instated, the Cash Balance that was transferred out will be put back into the player’s casino account and the player may then cash-in this balance or play it through the casino.

5. THE GRAND PRIVÉ GROUP reserves the right to suspend or withdraw any game at its absolute discretion.

6. Management reserves the right to refuse or limit any wager.

7. In the event of the cancellation of any game for any reason, GRAND PRIVÉ CASINOS will not be liable.

8. GRAND PRIVÉ CASINOS will not be liable, and is not liable for any damages in the following scenarios:

• In the event of any major occurrence that is out of The Group's control.
• The failure of GRAND PRIVÉ's central computer system or any part thereof.
• For delays, losses, errors, or omissions resulting from failure of any telecommunications or any other data transmission system.
• For any loss as a result of any act of God. (Earthquakes, floods, lightning etc.)
• For an outbreak of hostilities, riot, civil disturbance, acts of terrorism.
• For the acts of Government or authority (including refusal or revocation of any license or consent).
• For fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.
• For any damage which may be caused to the Player by the interception or misuse of any information transmitted over the Internet.

9. THE GRAND PRIVÉ GROUP and the Player shall not commit, or purport to commit, the other to honor any obligation other than is specifically provided for by these Rules.

10. Notwithstanding any implied or express terms of this Agreement, the Player agrees that, in the event that GRAND PRIVÉ's computer hardware or software does not properly implement the rules of a casino game, does not properly implement the random number generator, or does not make proper account for the play that has occurred, GRAND PRIVÉ shall only be liable for the Player's initial deposit. In layman's terms: The Player shall forfeit any winnings made as a result of computer or software error.

11. The Player acknowledges that cheating of any sort shall result in the forfeiture of all verified balances in the Player's account. The Player further acknowledges that the forfeiture of such verified balances in no way prevents GRAND PRIVÉ CASINOS from pursuing other avenues of recourse, such as criminal or civil proceedings.

12.The Player fully understands that participation in these games is at the Player's sole option, discretion and risk. The Player further agrees to become party to, and shall abide by, all rules, regulations, terms and conditions contained herein. Rules, regulations, terms and conditions may change from time-to-time.

13. The terms and conditions contained herein represents the complete, final and exclusive agreement between the Player and the Company and supersedes (and merges) all prior agreements, representations and understandings between the Player and the Company.

14. The Company reserves the right to cancel the Player's account for any valid reason and/or commission an audit of the verified balance in the Player's account at the time of such cancellation.

15. The Player shall hold the casino, its shareholders, its employees, officers, directors, licensees, distributors, affiliates, subsidiaries, advertising, promotion or other agencies, media partners and agents harmless, and shall fully indemnify the same groups and/or individuals from any and all costs, expenses, liabilities and damages whatsoever that may arise as result of the Player's: (i) entry, use, or re-use of the casino; (ii) use of any materials at the casino; (iii) entry, use, re-use of the casino server; (iv) participation in any game at the casino; (v) the acceptance of any payout/prize from the casino; or the breach of any warranty given in terms of this agreement.

Such action shall include (but will not necessarily be limited to) any actions that might arise as a result of criminalization of online/internet wagering within the Player's jurisdiction.

16. The Player understands that the terms GRAND PRIVÉ CASINOS (GPC) are the trademarks, service marks, and trade names of the Company. The Player obtains no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.

17. In the event of the Player applying for a real money account at our casino, the Player, in so doing, authorizes us and/or our designated agent(s) to investigate his/her creditworthiness in connection with the aforementioned application and/or any subsequent purchases that the Player might make at the casino.

18. In order to comply with the strict laws on money laundering that exist in many jurisdictions, GRAND PRIVÉ CASINOS reserve the right to report suspicious transactions to the federal or local authorities within those jurisdictions.

All use of this site is with your agreement to the following: Any type of activity which we consider suspicious may oblige us to report to the relevant authorities. Examples of such activities include:

• The use of funds suspected to be derived from illegal activities
• Any suspected intention to conceal or disguise funds derived from illegal activities
• Suspicion that the involvement of the casino is in any manner intended to facilitate criminal activity.

If we, for any reason, suspect or become aware of any of the above, we may without notice or explanation:

• Make a report to the relevant authorities
• Immediately deactivate or close your Casino Account; and/or
• Withhold any funds held in such Account; and/or
• Refuse registration or entry to all or any other Grand Privé Casinos and/or betting sites/ Rooms.

19. The GROUP requires you to submit certain identity verifications documents after your account has been opened. The documentation required is:

• A valid form of identity issued by the government of a recognized country/state such as a drivers license or passport,
• A copy of the front and back of the credit card used to fund your casino account. Thereafter, you will be required to submit a copy of the front and back of each and every credit card registered on your casino account.
• A copy of a utility bill (electricity or other) with your name and current address on it
• When a player cashes in, he/she will receive a Purchase Agreement which will be emailed to the player within 48 hours. He/she needs to complete and return this in order to have his/her cashin processed.

20. If there are any irregularities or if there is a mismatch between the name and address of the Player, and the name and address associated with the credit card, or other mode of payment, used by such Player, all transactions conducted with such credit card will be considered as invalid and voidable in the sole discretion of THE GRAND PRIVÉ GROUP's management.

21. The Player acknowledges that the casino software, the "make-up" of the casino and all material which may be visually or audibly presented to the Player in the his/her use of the casino is either the intellectual property (including, but not limited to, copyright, domain name rights and trademarks) of THE GRAND PRIVÉ GROUP or its licensor(s). In this regard, the Player acknowledges that he/she has no rights whatsoever to use, or lay claim to, any intellectual property belonging to the GROUP and/or its licensor(s).

22. These Rules constitute the entire Agreement and understanding between GRAND PRIVÉ CASINOS and the Player. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.

10. Anti-Spam Policy

THE GRAND PRIVÉ GROUP prohibits the use of its players' information in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail ("Spam").

THE GRAND PRIVÉ GROUP owns the information of its players and will not sell, trade, transfer or rent your personal info to any third party outside of its associated or affiliate companies.

THE GRAND PRIVÉ GROUP, its affiliated and associate companies, will use your e-mail only to provide you with services and manage your account. GRAND PRIVÉ CASINOS do not permit or authorize its associate or affiliated companies to use, collect, compile or obtain any information about its customers or subscribers, including, but not limited to, subscriber e-mail addresses.

The Player shall be responsible for checking these terms and conditions regularly for any changes.